{"id":118940,"date":"2025-04-15T18:31:39","date_gmt":"2025-04-15T21:31:39","guid":{"rendered":"https:\/\/www.fatosefotosnews.com.br\/oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao\/"},"modified":"2025-04-15T18:31:39","modified_gmt":"2025-04-15T21:31:39","slug":"oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao","status":"publish","type":"post","link":"https:\/\/www.fatosefotosnews.com.br\/?p=118940","title":{"rendered":"OCA promove ciclo de capacita\u00e7\u00e3o para novos servidores da institui\u00e7\u00e3o"},"content":{"rendered":"<div id=\"infocoweb\" data-uuid=\"4779a0ec-105e-4da8-8a62-f8f1355776c1\" class=\"infocoweb infocoweb_canal_272\">\n<div id=\"infocoweb_cabecalho\" class=\"infocoweb_cabecalho\"><\/div>\n<div id=\"infocoweb_corpo\" class=\"infocoweb_corpo\">\n<p><span style=\"font-weight: 400\">Garantir um atendimento p\u00fablico eficiente, humanizado e acess\u00edvel come\u00e7a com a forma\u00e7\u00e3o de quem est\u00e1 na linha de frente. Pensando nisso, o governo do Acre, por meio da Organiza\u00e7\u00e3o em Centros de Atendimento (OCA) deu in\u00edcio a um novo ciclo de capacita\u00e7\u00e3o voltado aos servidores rec\u00e9m-integrados \u00e0 institui\u00e7\u00e3o. A abertura ocorreu em Rio Branco e foi transmitida de forma online para todas as unidades da OCA no estado.<\/span><\/p>\n<figure id=\"attachment_823516\" aria-describedby=\"caption-attachment-823516\" style=\"width: 2560px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" data-lazyloaded=\"1\" src=\"image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNTYwIiBoZWlnaHQ9IjE5MjAiIHZpZXdCb3g9IjAgMCAyNTYwIDE5MjAiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+\" data-attachment-id=\"823516\" data-permalink=\"https:\/\/agencia.ac.gov.br\/oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c\/\" data-orig-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-scaled.jpg\" data-orig-size=\"2560,1920\" data-comments-opened=\"0\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"OCA CAPACITA\u00c7\u00c3O\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-300x225.jpg\" data-large-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-1024x768.jpg\" class=\"wp-image-823516 size-full\" alt=\"\" width=\"2560\" height=\"1920\" data-srcset=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-scaled.jpg 2560w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-300x225.jpg 300w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-1024x768.jpg 1024w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-768x576.jpg 768w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-1536x1152.jpg 1536w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/4c9bd3c6-ae7e-4a99-97a5-8393d65f518c-2048x1536.jpg 2048w\" data-sizes=\"(max-width: 2560px) 100vw, 2560px\"><figcaption id=\"caption-attachment-823516\" class=\"wp-caption-text\">Capacita\u00e7\u00e3o re\u00fane novos servidores da OCA em forma\u00e7\u00e3o voltada para o fortalecimento do atendimento p\u00fablico Foto: Ludymila Maia\/OCA<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400\">Ao todo, 87 servidores participam da capacita\u00e7\u00e3o, que tem como objetivo n\u00e3o apenas apresentar a estrutura e os fluxos institucionais, mas tamb\u00e9m fortalecer os princ\u00edpios que norteiam a atua\u00e7\u00e3o da OCA.<\/span><\/p>\n<p><span style=\"font-weight: 400\">O primeiro momento foi conduzido pela diretora da OCA, Fran Brito, que apresentou o tema \u201cPol\u00edtica de Atendimento: com qualidade, inclus\u00e3o e equidade\u201d. Em sua participa\u00e7\u00e3o, ela destacou os pilares que sustentam a cultura organizacional da OCA, a miss\u00e3o e os valores inegoci\u00e1veis para garantir um servi\u00e7o p\u00fablico que v\u00e1 al\u00e9m da efici\u00eancia operacional, colocando o cidad\u00e3o como centro das decis\u00f5es.<\/span><\/p>\n<figure id=\"attachment_823517\" aria-describedby=\"caption-attachment-823517\" style=\"width: 2560px\" class=\"wp-caption alignnone\"><img decoding=\"async\" data-lazyloaded=\"1\" src=\"image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNTYwIiBoZWlnaHQ9IjE5MjAiIHZpZXdCb3g9IjAgMCAyNTYwIDE5MjAiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+\" data-attachment-id=\"823517\" data-permalink=\"https:\/\/agencia.ac.gov.br\/oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao\/9ac71448-0902-4c66-8544-1e75186058ca\/\" data-orig-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-scaled.jpg\" data-orig-size=\"2560,1920\" data-comments-opened=\"0\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"OCA CAPACITA\u00c7\u00c3O\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-300x225.jpg\" data-large-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-1024x768.jpg\" class=\"wp-image-823517 size-full\" alt=\"\" width=\"2560\" height=\"1920\" data-srcset=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-scaled.jpg 2560w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-300x225.jpg 300w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-1024x768.jpg 1024w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-768x576.jpg 768w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-1536x1152.jpg 1536w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/9ac71448-0902-4c66-8544-1e75186058ca-2048x1536.jpg 2048w\" data-sizes=\"(max-width: 2560px) 100vw, 2560px\"><figcaption id=\"caption-attachment-823517\" class=\"wp-caption-text\">Fran Brito conduz abertura do ciclo de capacita\u00e7\u00f5es com m\u00f3dulo sobre Pol\u00edtica de Atendimento, refor\u00e7ando o compromisso institucional com a excel\u00eancia no servi\u00e7o ao cidad\u00e3o. Foto: Ludymila Maia\/OCA<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400\">\u201cO nosso trabalho vai muito al\u00e9m de entregar documentos ou orientar sobre servi\u00e7os. N\u00f3s lidamos com pessoas, hist\u00f3rias e realidades distintas. Por isso, cada servidor da OCA precisa estar preparado n\u00e3o apenas tecnicamente, mas com sensibilidade, empatia e equidade. A pol\u00edtica de atendimento \u00e9 o foco da nossa atua\u00e7\u00e3o, e \u00e9 isso que estamos construindo juntos aqui\u201d, destacou Fran.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Al\u00e9m do primeiro m\u00f3dulo, o ciclo de capacita\u00e7\u00f5es prev\u00ea uma s\u00e9rie de temas fundamentais para o fortalecimento do atendimento oferecido. Est\u00e3o programados os seguintes conte\u00fados: estrutura de funcionamento, recursos, modelos de gest\u00e3o e \u00f3rg\u00e3os participantes; gest\u00e3o da qualidade, normas e rotinas de atendimento; linguagem simples; posturas e comportamentos no di\u00e1logo com o cidad\u00e3o; laborat\u00f3rio do sistema Siga; e oficina do \u00f3bvio.<\/span><\/p>\n<figure id=\"attachment_823518\" aria-describedby=\"caption-attachment-823518\" style=\"width: 2560px\" class=\"wp-caption alignnone\"><img decoding=\"async\" data-lazyloaded=\"1\" src=\"image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNTYwIiBoZWlnaHQ9IjE5MjAiIHZpZXdCb3g9IjAgMCAyNTYwIDE5MjAiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+\" data-attachment-id=\"823518\" data-permalink=\"https:\/\/agencia.ac.gov.br\/oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao\/e27239fa-1620-4ab0-b0eb-87ade8d22161\/\" data-orig-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-scaled.jpg\" data-orig-size=\"2560,1920\" data-comments-opened=\"0\" data-image-meta='{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}' data-image-title=\"e27239fa-1620-4ab0-b0eb-87ade8d22161\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-300x225.jpg\" data-large-file=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-1024x768.jpg\" class=\"wp-image-823518 size-full\" alt=\"\" width=\"2560\" height=\"1920\" data-srcset=\"https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-scaled.jpg 2560w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-300x225.jpg 300w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-1024x768.jpg 1024w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-768x576.jpg 768w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-1536x1152.jpg 1536w, https:\/\/agencia.ac.gov.br\/wp-content\/uploads\/2025\/04\/e27239fa-1620-4ab0-b0eb-87ade8d22161-2048x1536.jpg 2048w\" data-sizes=\"(max-width: 2560px) 100vw, 2560px\"><figcaption id=\"caption-attachment-823518\" class=\"wp-caption-text\">Com participa\u00e7\u00e3o presencial e online, o curso busca preparar os servidores para atuar com \u00e9tica, respeito e efici\u00eancia no servi\u00e7o p\u00fablico. Foto: Ludymila Maia\/OCA<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400\">Para os novos servidores, o momento \u00e9 uma oportunidade de compreender o papel da OCA no fortalecimento da cidadania. A servidora Lucimilda Almeida, uma das participantes da forma\u00e7\u00e3o, compartilhou sua expectativa sobre o curso: \u201cEstou muito empolgada. A gente percebe o cuidado com cada detalhe e o quanto essa capacita\u00e7\u00e3o \u00e9 pensada para nos preparar n\u00e3o s\u00f3 tecnicamente, mas para tratar a todos com humanidade\u201d.<\/span><\/p>\n<p id=\"infocoweb_fonte\" class=\"infocoweb_fonte\">Fonte: <a target=\"_blank\" href=\"https:\/\/agencia.ac.gov.br\/oca-promove-ciclo-de-capacitacao-para-novos-servidores-da-instituicao\/#4779a0ec-105e-4da8-8a62-f8f1355776c1\">Governo AC<\/a><\/p>\n<\/div>\n<div id=\"infocoweb_rodape\" class=\"infocoweb_rodape\"><\/div>\n<\/div>\n<p><script src=\"https:\/\/noticia.infocoweb.com.br\/analytics.js?uuid=4779a0ec-105e-4da8-8a62-f8f1355776c1\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Garantir um atendimento p\u00fablico eficiente, humanizado e acess\u00edvel come\u00e7a com a forma\u00e7\u00e3o de quem est\u00e1 na linha de frente. Pensando nisso, o governo do Acre, por meio da Organiza\u00e7\u00e3o em Centros de Atendimento (OCA) deu in\u00edcio a um novo ciclo de capacita\u00e7\u00e3o voltado aos servidores rec\u00e9m-integrados \u00e0 institui\u00e7\u00e3o. A abertura ocorreu em Rio Branco e [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":118941,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_themeisle_gutenberg_block_has_review":false,"page_builder":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[25307],"tags":[1761,4412,2094,856,3952,642],"class_list":["post-118940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acre","tag-capacita","tag-ciclo","tag-institui","tag-novos","tag-promove","tag-servidores"],"acf":[],"nelio_content":{"autoShareEndMode":"never","automationSources":{"useCustomSentences":false,"customSentences":[]},"efiAlt":"","efiUrl":"","followers":[],"highlights":[],"isAutoShareEnabled":true,"networkImageIds":[],"permalinkQueryArgs":[],"series":[],"suggestedReferences":[]},"yoast_head":"<!-- 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