{"id":21206,"date":"2023-03-01T19:17:47","date_gmt":"2023-03-01T22:17:47","guid":{"rendered":"https:\/\/www.fatosefotosnews.com.br\/clientes-do-bb-enfrentam-instabilidade-em-aplicativo\/"},"modified":"2023-03-01T19:17:47","modified_gmt":"2023-03-01T22:17:47","slug":"clientes-do-bb-enfrentam-instabilidade-em-aplicativo","status":"publish","type":"post","link":"https:\/\/www.fatosefotosnews.com.br\/?p=21206","title":{"rendered":"Clientes do BB enfrentam instabilidade em aplicativo"},"content":{"rendered":"
\n

Clientes do Banco do Brasil (BB) enfrentam problemas para entrar no aplicativo da institui\u00e7\u00e3o desde o fim da manh\u00e3. O problema come\u00e7ou por volta das 11h e foi parcialmente resolvido por volta das 13h. No entanto, o excesso de demanda represada continua causando lentid\u00e3o nos servi\u00e7os digitais.<\/p>\n

Segundo o site<\/em> Downdetector, que monitora reclama\u00e7\u00f5es de servi\u00e7os, at\u00e9 as 11h o n\u00famero de queixas por minuto estava dentro da m\u00e9dia. No entanto, houve uma explos\u00e3o das reclama\u00e7\u00f5es a partir das 11h11, quando foram registradas 159 reclama\u00e7\u00f5es simult\u00e2neas. O pico das reclama\u00e7\u00f5es foi registrado \u00e0s 12h11, quando havia 1.075 queixas simult\u00e2neas.<\/p>\n

Segundo o site<\/em>, 77% das reclama\u00e7\u00f5es estavam relacionadas a problemas para fazer login<\/em> no aplicativo m\u00f3vel do BB, 15% relataram dificuldades para fazer transfer\u00eancias via Pix e 3% n\u00e3o conseguiam fazer transfer\u00eancias via Pix.<\/p>\n

Por volta das 13h, os clientes voltaram a conseguir entrar no aplicativo e no site<\/em> do banco, mas as ferramentas t\u00eam momentos de instabilidade por causa da demanda represada de atendimento. O n\u00famero de reclama\u00e7\u00f5es por minuto no site<\/em> Downdetector subiu novamente das 13h32 \u00e0s 13h47 e voltou a cair em seguida, estando por volta de 230 queixas por minuto desde as 14h.<\/p>\n

Em nota, o BB informou que est\u00e1 tomando provid\u00eancias e que os demais canais de atendimento continuam funcionando normalmente. \u201cO Banco do Brasil informa que identificou intermit\u00eancia no acesso ao app<\/em>, envolvendo parte de seus clientes na manh\u00e3 desta quarta-feira. Os demais canais de atendimento continuam operando. O BB est\u00e1 tomando todas as provid\u00eancias para a normaliza\u00e7\u00e3o do ocorrido\u201d, informou a institui\u00e7\u00e3o financeira.<\/p>\n<\/p>\n<\/div>\n

Edi\u00e7\u00e3o: Val\u00e9ria Aguiar <\/p>\n

Fonte: EBC Economia<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Clientes do Banco do Brasil (BB) enfrentam problemas para entrar no aplicativo da institui\u00e7\u00e3o desde o fim da manh\u00e3. O problema come\u00e7ou por volta das 11h e foi parcialmente resolvido por volta das 13h. No entanto, o excesso de demanda represada continua causando lentid\u00e3o nos servi\u00e7os digitais. Segundo o site Downdetector, que monitora reclama\u00e7\u00f5es de 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