{"id":42827,"date":"2023-07-13T17:47:28","date_gmt":"2023-07-13T20:47:28","guid":{"rendered":"https:\/\/www.fatosefotosnews.com.br\/nubank-problema-com-deposito-via-boleto-deixa-clientes-sem-dinheiro\/"},"modified":"2023-07-13T17:47:28","modified_gmt":"2023-07-13T20:47:28","slug":"nubank-problema-com-deposito-via-boleto-deixa-clientes-sem-dinheiro","status":"publish","type":"post","link":"https:\/\/www.fatosefotosnews.com.br\/?p=42827","title":{"rendered":"Nubank: problema com dep\u00f3sito via boleto deixa clientes sem dinheiro"},"content":{"rendered":"<p><meta name=\"robots\" content=\"noindex\"><mreta name=\"googlebot\" content=\"noindex\"><\/p>\n<div class=\"Noticia_Foto fato\">\n<figure class=\"foto-legenda\" style=\"position: relative\">\n<div class=\"foto-legenda-img\"> <img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/i0.statig.com.br\/bancodeimagens\/5m\/02\/qt\/5m02qtb970zcnt6k7gicv2b7c.jpg\" width=\"906\" height=\"509\" alt=\"Problema no Nubank deixa clientes na m\u00e3o\" title=\"Problema no Nubank deixa clientes na m\u00e3o\"> <\/div><figcaption class=\"foto-legenda-citacao\"> <cite>Divulga\u00e7\u00e3o\/Nubank<\/cite> <\/p>\n<div class=\"foto-legenda-citacao-text\">Problema no Nubank deixa clientes na m\u00e3o<\/div>\n<\/figcaption><\/figure>\n<\/p>\n<\/div>\n<p class=\"\">Na manh\u00e3 da \u00faltima segunda-feira (10), o desenhista e mec\u00e2nico Fl\u00e1vio Domingos, de 21 anos, realizou um dep\u00f3sito via boleto em sua conta no Nubank. Nesta quinta-feira (13), passados os tr\u00eas dias \u00fateis de prazo m\u00e1ximo, o dinheiro ainda n\u00e3o caiu na conta de Fl\u00e1vio.  <\/p>\n<p>&#8220;J\u00e1 fiz v\u00e1rias vezes esse processo e o valor do dep\u00f3sito sempre ca\u00eda na minha conta no mesmo dia, ou nas primeiras horas do seguinte, durante a madrugada. Por\u00e9m, desta vez, o prazo foi se estendendo e nada do dinheiro&#8221;, conta o desenhista, cliente do banco h\u00e1 dois anos e meio, que precisava da quantia para comprar materiais e dar continuidade \u00e0s suas encomendas.<\/p>\n<p>O caso de Fl\u00e1vio n\u00e3o \u00e9 isolado. Nas redes sociais, diversos clientes do Nubank est\u00e3o reclamando de atrasos nos dep\u00f3sitos via boleto.<\/p>\n<p>&#8220;Fiz um boleto via dep\u00f3sito, o boleto j\u00e1 consta como liquidado e nada do meu dinheiro cair na conta&#8221;, escreveu um usu\u00e1rio. &#8220;Nunca mais fa\u00e7o dep\u00f3sito no Nubank via boleto. \u00c9 uma falta de respeito&#8221;, reclamou outro.<\/p>\n<div>  <\/div>\n<h3 class=\"\">Sem respostas  <\/h3>\n<p class=\"\">Uma das principais queixas dos clientes \u00e9 a de que o suporte do Nubank n\u00e3o d\u00e1 respostas transparentes sobre como resolver a situa\u00e7\u00e3o. No caso do Fl\u00e1vio, o atendimento ao cliente do banco disse que h\u00e1 uma &#8220;oscila\u00e7\u00e3o pontual&#8221; e que a &#8220;situa\u00e7\u00e3o est\u00e1 sendo solucionada pelo time respons\u00e1vel&#8221;.<\/p>\n<p>&#8220;As contas est\u00e3o vencendo e os juros est\u00e3o sendo cobrados. E estou impossibilitado sem o dinheiro na conta&#8221;, reclama Fl\u00e1vio.<\/p>\n<p>De acordo com T\u00e1bata Fagundes, advogada especialista em direito do consumidor da Securato e Abdul Ahad Advogados, os clientes devem tentar resolver os problemas pela pr\u00f3pria ouvidoria do banco, apresentando documentos que comprovem os pagamentos.<\/p>\n<p class=\"\">Se a situa\u00e7\u00e3o n\u00e3o for resolvida, ela afirma que o banco pode ter que responder por infra\u00e7\u00e3o ao C\u00f3digo de Defesa do Consumidor. &#8220;Se o Nubank divulga a compensa\u00e7\u00e3o de boletos em tr\u00eas dias, ele \u00e9 obrigado a cumprir esse prazo, sob pena de estar violando o C\u00f3digo de Defesa do Consumidor&#8221;, afirma.  <\/p>\n<p>Ap\u00f3s contato da reportagem, o Nubank informou que a instabilidade ocorreu em dep\u00f3sitos via boleto realizados nos dias 10 e 11 de julho. &#8220;Novas opera\u00e7\u00f5es j\u00e1 est\u00e3o sendo realizadas normalmente desde o dia 12&#8221;, esclareceu o banco.<\/p>\n<p>&#8220;Lembramos que a compensa\u00e7\u00e3o de boletos pode levar at\u00e9 tr\u00eas dias \u00fateis, o que quer dizer que opera\u00e7\u00f5es realizadas no in\u00edcio da semana podem ser conclu\u00eddas em breve&#8221;, completou. O Nubank afirmou, ainda, que &#8220;entrar\u00e1 em contato com clientes que tenham sido afetados pela instabilidade e precisar\u00e3o receber orienta\u00e7\u00f5es espec\u00edficas&#8221;.<\/p>\n<p id=\"infocoweb_fonte\" class=\"infocoweb_fonte\">Fonte: <a target=\"_blank\" href=\"http:\/\/economia.ig.com.br\/2023-07-13\/nubank-problema-deposito-boleto-clientes-sem-dinheiro.html#be9694a9-32fc-478f-87f5-4e9ca3d67522\" rel=\"noopener\">Economia<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Divulga\u00e7\u00e3o\/Nubank Problema no Nubank deixa clientes na m\u00e3o Na manh\u00e3 da \u00faltima segunda-feira (10), o desenhista e mec\u00e2nico Fl\u00e1vio Domingos, de 21 anos, realizou um dep\u00f3sito via boleto em sua conta no Nubank. Nesta quinta-feira (13), passados os tr\u00eas dias \u00fateis de prazo m\u00e1ximo, o dinheiro ainda n\u00e3o caiu na conta de Fl\u00e1vio. &#8220;J\u00e1 fiz [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":42828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_angie_page":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"page_builder":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[167],"tags":[12044,1882,952,3703,533,7001,884],"class_list":["post-42827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geral","tag-boleto","tag-clientes","tag-deixa","tag-deposito","tag-dinheiro","tag-nubank","tag-problema"],"acf":[],"nelio_content":{"autoShareEndMode":"never","automationSources":{"useCustomSentences":false,"customSentences":[]},"efiAlt":"","efiUrl":"","followers":[5],"highlights":[],"isAutoShareEnabled":true,"networkImageIds":[],"permalinkQueryArgs":[],"series":[],"suggestedReferences":[]},"yoast_head":"<!-- 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