{"id":73605,"date":"2024-02-08T19:47:01","date_gmt":"2024-02-08T22:47:01","guid":{"rendered":"https:\/\/www.fatosefotosnews.com.br\/reclamacoes-sobre-telecomunicacoes-caem-241-em-2023\/"},"modified":"2024-02-08T19:47:01","modified_gmt":"2024-02-08T22:47:01","slug":"reclamacoes-sobre-telecomunicacoes-caem-241-em-2023","status":"publish","type":"post","link":"https:\/\/www.fatosefotosnews.com.br\/?p=73605","title":{"rendered":"Reclama\u00e7\u00f5es sobre telecomunica\u00e7\u00f5es caem 24,1% em 2023"},"content":{"rendered":"<p>Um dos servi\u00e7os que mais atraem cr\u00edticas de clientes em todo o pa\u00eds encerrou 2023 com menos reclama\u00e7\u00f5es. No ano passado, o n\u00famero de queixas relativas a servi\u00e7os de telecomunica\u00e7\u00f5es caiu 24,1% na compara\u00e7\u00e3o com 2022. Os dados foram divulgados pela Conexis Brasil Digital, associa\u00e7\u00e3o que re\u00fane empresas de telecomunica\u00e7\u00f5es e conectividade, com base na compila\u00e7\u00e3o de n\u00fameros da Ag\u00eancia Nacional de Telecomunica\u00e7\u00f5es (Anatel).<img decoding=\"async\" src=\"https:\/\/agenciabrasil.ebc.com.br\/ebc.png?id=1580255&#038;o=node\" style=\"width:1px;height:1px\"><img decoding=\"async\" src=\"https:\/\/agenciabrasil.ebc.com.br\/ebc.gif?id=1580255&#038;o=node\" style=\"width:1px;height:1px\"><\/p>\n<p>Em 2023, houve 1.306.213 reclama\u00e7\u00f5es contra servi\u00e7os de telecomunica\u00e7\u00f5es registradas na Anatel, contra 1.721.443 queixas registradas no ano anterior. Nos \u00faltimos cinco anos, ressalta a Conexis, a queda chega a 56%.<\/p>\n<p>Apenas em dezembro, o n\u00famero de reclama\u00e7\u00f5es caiu 11,4% na compara\u00e7\u00e3o com o mesmo m\u00eas em 2022, passando de 109.747 para 97.243. Segundo a Conexis Brasil, dezembro foi o m\u00eas com menor volume de reclama\u00e7\u00f5es em todo o ano de 2023.<\/p>\n<h2>Categorias<\/h2>\n<p>Na divis\u00e3o por tipos de servi\u00e7o, a maior queda foi registrada na televis\u00e3o por assinatura, cujo volume de queixas recuou 31,3% no ano passado em rela\u00e7\u00e3o a 2022. Em seguida, v\u00eam a telefonia m\u00f3vel, com queda de 26,4%; e a banda larga fixa, com redu\u00e7\u00e3o de 13,5%.<\/p>\n<p>De acordo com a Conexis, dois fatores est\u00e3o por tr\u00e1s da queda no volume de reclama\u00e7\u00f5es. O primeiro \u00e9 o Sistema de Autorregula\u00e7\u00e3o das Telecomunica\u00e7\u00f5es, que completa quatro anos em 2024. A associa\u00e7\u00e3o defende a amplia\u00e7\u00e3o da autorregula\u00e7\u00e3o para melhorar a rela\u00e7\u00e3o com o consumidor e desenvolver o setor.<\/p>\n<p>O segundo fator, na avalia\u00e7\u00e3o da entidade, decorre da plataforma <a href=\"http:\/\/www.naomeperturbe.com.br\" target=\"_blank\" rel=\"noopener\">N\u00e3o Me Perturbe<\/a>, que bloqueia liga\u00e7\u00f5es de <em>telemarketing<\/em> de empresas de determinados setores. Atualmente, o servi\u00e7o tem mais de 12 milh\u00f5es de n\u00fameros cadastrados. Apenas no ano passado, 974.902 n\u00fameros foram adicionados ao servi\u00e7o.<\/p>\n<p>Em opera\u00e7\u00e3o desde julho de 2019, a plataforma permite que as pessoas bloqueiem chamadas de <em>telemarketing <\/em>vindas de empresas de telecomunica\u00e7\u00f5es e de oferta de cr\u00e9dito consignado. O mecanismo, no entanto, n\u00e3o bloqueia liga\u00e7\u00f5es, por exemplo, de planos de sa\u00fade ou de redes varejistas.<\/p>\n<p id=\"infocoweb_fonte\" class=\"infocoweb_fonte\">Fonte: <a target=\"_blank\" href=\"https:\/\/agenciabrasil.ebc.com.br\/geral\/noticia\/2024-02\/reclamacoes-sobre-telecomunicacoes-caem-241-em-2023#24934032-4521-4e8c-9885-545c120e8b25\" rel=\"noopener\">EBC GERAL<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Um dos servi\u00e7os que mais atraem cr\u00edticas de clientes em todo o pa\u00eds encerrou 2023 com menos reclama\u00e7\u00f5es. No ano passado, o n\u00famero de queixas relativas a servi\u00e7os de telecomunica\u00e7\u00f5es caiu 24,1% na compara\u00e7\u00e3o com 2022. Os dados foram divulgados pela Conexis Brasil Digital, associa\u00e7\u00e3o que re\u00fane empresas de telecomunica\u00e7\u00f5es e conectividade, com base na [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":73606,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_angie_page":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"page_builder":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[167],"tags":[2160,587,9655],"class_list":["post-73605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geral","tag-reclama","tag-sobre","tag-telecomunica"],"acf":[],"nelio_content":{"autoShareEndMode":"never","automationSources":{"useCustomSentences":false,"customSentences":[]},"efiAlt":"","efiUrl":"","followers":[5],"highlights":[],"isAutoShareEnabled":true,"networkImageIds":[],"permalinkQueryArgs":[],"series":[],"suggestedReferences":[]},"yoast_head":"<!-- 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